GENERAL TERMS OF USE OF THE SERVICES AND PRODUCTS OF CHILDREN'S KITCHEN FURISTO
I. General provisions
These general terms and conditions govern the relationships between Children's Kitchen "Furisto" and the users of the services and products it offers. "Furisto" with the web address www.furistoburgas.com is a trademark of Furisto Ltd. The site is accessible to all users who wish to use its services and have acknowledged and agreed to these General Terms and Conditions. By visiting www.furistoburgas.com and using the services and products of Children's Kitchen "Furisto," the client automatically declares that they are familiar with these general terms and conditions and accepts them unconditionally. Children's Kitchen "Furisto" reserves the right to unilaterally change and supplement these general terms and conditions, with changes to be published at www.furistoburgas.com, for which the client should monitor.
II. Conditions for Using the Services and Products
Children's Kitchen "Furisto" uses a variety of products. It is necessary for the child, for whom the order is made, to be introduced to all ingredients of the food prepared by the kitchen according to their age. Customers can familiarize themselves with the menu composition at www.furistoburgas.com, where the dishes and their ingredients are published on a weekly basis. It is the user's (client's) responsibility to monitor the menu and to assess whether the ingredients used in it are suitable for the child, for whom the order is made, taking into account whether the respective ingredients have been introduced into their diet.
The child should be introduced to the following products:
- Lactose – fresh milk, yogurt, cow's butter, cow's cheese, cottage cheese, yellow cheese;
- Gluten;
- Meat – beef, pork, lamb, rabbit, chicken;
- Fish.
III. Ordering/Request
To place an order for Children's Kitchen "Furisto" it is necessary to fill out an online request at www.furistoburgas.com, through which to provide us with the necessary information to fulfill your order. Once your request is processed, you will receive a confirmation email.
Acceptance of orders:
Orders for the next working day are accepted until 14:30 on the previous working day.
Orders for Monday are accepted by the previous Sunday at 14:30.
You can subscribe to the monthly menu during the last week of the current month for the next one.
Orders for cities other than Sofia must be made by the client on separate websites as follows:
Burgas – www.furistoburgas.com
Varna – www.furistovarna.com
Plovdiv – www.furistoplovdiv.com
For your convenience, these websites are also accessible from the BRANCHES section on this site. These orders are received and processed in the respective cities.
IV. Menu and Prices
Furisto DUO – 200 g – meat menu including:
The soup and the main dish from the menu have a weight of 200 g.
Price: €5.11 per day (excluding delivery).
Furisto DUO Grande – 300 g – meat menu including:
The soup and the main dish from the menu have a weight of 200 g.
Price: €7.67 per day (excluding delivery).
Furisto – 200 g – meat menu including:
The soup and the main dish from the menu have a weight of 200 g.
The dessert weighs 150 g if it is a creamy dessert and between 80 g and 100 g if it is a pastry.
Price: €5.62 per day (excluding delivery).
Furisto Grande – 300 g – meat menu including:
The soup and the main dish from the menu have a weight of 300 g.
The dessert weighs 150 g if it is a creamy dessert and between 80 g and 100 g if it is a pastry.
Price: €7.41 per day (excluding delivery).
Furisto Veggie – 200 g – vegetarian menu including:
The soup and the main dish from the menu have a weight of 200 g.
The dessert weighs 150 g if it is a creamy dessert and between 80 g and 100 g if it is a pastry.
Price: €5.62 per day (excluding delivery).
Furisto Veggie Grande – 300 g – vegetarian menu including:
The soup and the main dish from the menu have a weight of 300 g.
The dessert weighs 150 g if it is a creamy dessert and between 80 g and 100 g if it is a pastry.
Price: €7.71 per day (excluding delivery).
Furisto Bezz Menu – 200 g – meat menu without dairy and gluten, including:
NO DAIRY OR GLUTEN-CONTAINING PRODUCTS
The soup and the main dish from the menu have a weight of 200 g.
The dessert weighs 150 g if it is a creamy dessert and between 80 g and 100 g if it is a pastry.
The dairy-free and gluten-free menu does not include dairy or gluten-containing products. It is suitable for children with food intolerances, but not for children with severe aller
Children's Kitchen "Furisto" offers the following subscriptions:
Weekly subscription including 6 menus – from Monday to Thursday, and a double menu for Friday.
Monthly subscription - only available for menus: Furisto 200g, Furisto Grande - 300g, Furisto Veggie - 200g, and Furisto Veggie Grande - 300g. Available for order the last week of the expiring month for the next month.
In unforeseen circumstances, Children's Kitchen "Furisto" reserves the right to change the menu without notice.
V. Payment
Payment for the ordered menu(s) can be made with a card on the site at the time of the order. You can also pay in cash upon delivery by our employee.
*Important – Your order will be confirmed upon receipt of payment in our system. For faster confirmation, you can send the payment order for the transfer to orders@furisto.com
VI. Delivery
The menu you have ordered is delivered in disposable packaging to an address or to a pickup point from our list.
Delivery is carried out between 7:30 a.m. and 12:00 p.m., Monday to Friday.
If a customer wishes to change the delivery address, the change must be requested by 1:30 p.m. on the previous day.
Delivery price:
€1.28 per day to an address in Burgas, €0.50 per day to a pickup point in Burgas.
€2.60 per day to an address in remote areas, €1.60 per day to a pickup point in remote areas.
Menus ordered for official holidays, which are non-working days, are delivered the previous day. Children's Kitchen "Furisto" cannot commit to an exact delivery time or a time desired by the client.
The client is obliged to be at the delivery address or to ensure the presence of their representative on the day of delivery to receive the order.
If the client has not provided conditions for delivery/handing over of the ordered food (the client is not at the delivery address, the client does not respond to the provided contact phone, the client does not respond at the specified residence for delivery, etc.), the same is destroyed in compliance with the provisions of the control authorities. In case the client wishes the food to be delivered to a porter, an unauthorized store, or another third party, Furisto is not responsible for the storage of the food after delivery.
Delivery to the client's address is available within the delivery areas served by Furisto Burgas. Delivery to certain more remote areas may be subject to an additional delivery fee. Customers residing in areas outside the standard delivery zones who wish to place an order should contact Furisto Burgas at
0700 50 115
on working days to confirm whether delivery is available.
VII. Food Storage
The delivered food from Children's Kitchen "Furisto" has an expiration date indicated on the label of each package.
The food must be stored in a refrigerator up to + 4 degrees.
Children's Kitchen "Furisto" is not responsible: If the client's actions contribute to the spoilage of the food and the consequences thereof.
VIII. Refund of Paid Amounts
Children's Kitchen "Furisto" refunds the remaining amount for unused meals under the following conditions and circumstances and upon the client's explicit request:
Postponement/cancellation of delivery of already ordered food/menus for a short period of time – up to 15:00 on the previous day:
If the client explicitly requests the temporary suspension of delivery of already ordered meals, the remaining amount for the paid but unused menus will be refunded to a bank account specified by the client.
If the client has not notified us of the postponement/cancellation of the delivery within the specified deadline, the amount for the unaccepted menus will not be refunded.
Final termination of delivery of already ordered food/menus:
If the client explicitly requests a change of delivery address or the final termination of delivery of already ordered menus, the remaining amount for the unused meals will be refunded, provided that the request is submitted by 14:00 on the previous day.
The refund will be processed within 14 (fourteen) working days from receipt of the client's written notification, to a bank account specified by the client.
If the client has ordered a monthly package at a discounted price, the refund of the remaining amount for unused meals will be calculated based on the regular price of the ordered menus, rather than the discounted price.
If the client has not notified us of the final termination of delivery of the food/menus, the amount for the unaccepted menus will not be refunded.
IX. Final Provisions
In case of non-compliance with these general terms and conditions, Children's Kitchen "Furisto" reserves the right not to accept, not to deliver, or to terminate the deliveries to the given client.
More information about us can be found on the web address www.furisto.com or by contacting us at phone number 0700 50 115 on working days between 09:00 and 17:00.